Resource Center

Delivery Process

This is the final countdown! We suggest blasting that song, because after all those weeks of waiting, your order is about to be delivered to your door. Below you will learn what to expect based on the shipping method you chose.

Books Packaged on a Palette

Expedited (Air) Delivery

Expedited shipments will be delivered by a uniformed FedEx or UPS delivery person. Please note that for expedited shipments, your signature is required to complete delivery. However, if your schedule isn’t flexible enough to allow you to be home at the time of delivery, you can sign for your order in advance on the UPS or FedEx website.

Standard (Ocean) Delivery

If you’ve selected the standard shipping method, you will not receive a tracking number from us until your packages have crossed the ocean and are scanned into the shipper’s warehouse, approximately 5 weeks after production has been completed.

If your shipment is under 50 Packages: Your shipment will arrive in individual cartons shipped via UPS Ground and will be delivered by a uniformed UPS delivery person. A signature is not required for delivery, and delivery changes can be made on the UPS website.

If your shipment is 50 packages or more: Your shipment will be palletized (bundled together onto one or more shipping pallets) and shipped via the UPS LTL network. UPS LTL uses third party trucking companies rather than uniformed UPS drivers, and the delivery driver will typically call you to set up a delivery appointment. Please note that drivers are not equipped to break down pallets.

If you’re not sure whether your shipment is 50 packages or more, you can always ask your account rep who will be happy to let you know.

Freight Forwarder Delivery

If your order is large (over 2500 lbs), it will be palletized and shipped via a third party freight forwarder rather than through UPS. This is an incredibly cost-efficient freight pathway, but unfortunately there are no tracking numbers provided since the forwarding company can use any combination of ocean, rail, and truck to get your shipment to its final destination. As with UPS LTL, you can expect to receive your packages from a local trucking company, who will call you in advance to set up a delivery appointment. Please note that drivers are not equipped to break down pallets.