Updated Oct. 14, 2013
Welcome to PrintNinja. PrintNinja LLC publishes this website to give you access to online on demand print shop services at a price that is unmatchable. This agreement governs your use of this website and your purchase of services through this website.
By using the PrintNinja LLC website, requesting additional information, making a purchase or otherwise interacting with PrintNinja LLC, you are agreeing to be bound by these terms and conditions.
The following provisions are specific to your access to this website.
“PrintNinja,” “us,” “we,” “printer,” “company,” “our,” and similar terms refer to PrintNinja LLC, an Illinois limited liability corporation.
“Customer,” “you,” “client,” “purchaser” and similar terms refer to the customer for whom products or services are rendered.
“Printing,” “printed items,” “printed goods,” “project,” “order” or related terms refer to physical goods reproduced on paper using any of a variety of methods, including but not limited to ink or toner, and may refer to those goods in digital, non-printed state, unbound state or any other condition, as well as the non-physical services associated with producing such goods.
“Materials,” “files” or similar terms refer to any material, whether digital or physical, provided by customer to PrintNinja LLC in connection to services and goods rendered. This includes, but is not limited to, photographs, illustrations, imagery, text, layouts and associated notes and specifications.
“Production, “printing,” “production process” and related terms refer to any part of the preparation, manufacture or finishing of printed goods, including portions that do not result in the creation of any digital files or physical goods.
PrintNinja LLC or customer may provide signatures, quotations, authorizations or other acknowledgments in electronic format. In all cases, these shall be considered “written” notice and be considered legally binding, to the maximum extent allowed by law, as if they were physically signed, generated or submitted.
PrintNinja LLC grants you an individual, non-transferable license to use this website to learn about and purchase the services sold herein, access general information and to communicate with PrintNinja LLC. You may not use this website for any other purpose. PrintNinja LLC may revoke this license and terminate your account on this website at any time for any reason, without notifying you.
This agreement incorporates by reference a series of policies specific to PrintNinja LLC’s delivery of online printing services. Those policies are as much a part of this agreement as if they were stated directly in the text.
PrintNinja LLC makes available, to the general public and customers, a variety of content designed to inform, inspire or entertain. This content is provided “as is” and for informational or entertainment purposes only and, while PrintNinja LLC may have reviewed this content for accuracy, PrintNinja LLC cannot be responsible for errors or costs incurred as a result of referencing this content, whether directly or indirectly. None of this content should be considered legal, accounting or financial professional advice. Where applicable, always consult a qualified, licensed professional for assistance in these areas. PrintNinja LLC makes no warranties, expressed or implied, about the accuracy or fitness for a particular purpose of this content and cannot guarantee that it is error free or that errors will be corrected, even if reported to PrintNinja LLC.
Some content contains information that is specific to PrintNinja LLC and may not be applicable or accurate at other printing companies, so please check with your vendor for how its specifications may differ.
PrintNinja LLC may publish content with references, links or that incorporates content from third party sources. Inclusion of references, links or third party content does not, in any way, imply an endorsement, partnership, approval or any relationship between PrintNinja LLC, its employees, agents or its shareholders and the third party.
PrintNinja LLC content may include the intellectual property of others. PrintNinja LLC includes these items for reference and illustrative purposes only and makes no claims to that third party intellectual property. Further, the use of such third party intellectual property does not, in any way, imply an endorsement, partnership, approval or any relationship between PrintNinja LLC, its employees, agents or its shareholders and the third party.
All orders will be produced using industry standard equipment, materials and practices. PrintNinja LLC reserves the right to determine or modify the materials, equipment and practices used to produce each order as long as it does not materially differ from the final, accepted quotation.
PrintNinja LLC is not responsible for incorrect or inaccurate shipping addresses provided by customers. Orders that need to be reshipped, redelivered or rerouted due to an incorrect or inaccurate shipping address supplied by the customer will result in additional charges.
Many of the orders shipped by PrintNinja LLC are very large and heavy. Therefore, the delivery driver may, at his or her discretion, decline to leave the packages unattended at your address. Therefore, we urge you to consider using a shipping address where someone is available to accept the delivery during normal business hours. Most carriers will make multiple attempts to deliver the shipment before returning it to us. In the event a shipment is returned to us due to the maximum delivery attempts being exceeded, the customer will still be responsible for the full cost of the order, plus any redelivery fees.
If items arrived damaged due to shipping, please contact PrintNinja LLC as soon as possible to arrange for replacements. PrintNinja LLC may require you to assist in providing documentation of damaged goods in order for us to file applicable claims with our carriers.
PrintNinja LLC does not guarantee delivery dates on any order orders. The delivery window given to you is an estimate only and orders may arrive before, within or after those dates and may be subject to delay due to a variety of reasons, including but not limited to weather, labor fluctuations, market conditions and government inspections or delays.
All payments will be denominated in U.S. dollars and subject to current conversion rates as determined by the issuing financial institution. Payments received from foreign accounts may be subject to transaction or other fees, which are the responsibility of the customer.
The customer, not PrintNinja LLC, shall be fully responsible for identifying and paying any and all taxes, import fees, tariffs, duty fees, GST, VAT or any other fees or charges levied by governmental or quasi-governmental bodies. Such fees are not included in any pricing unless specifically indicated on the accepted quotation. PrintNinja LLC reserves the right to charge the customer’s payment method on file for any charges incurred related to the customer’s project at any time, including after the project is completed. In some cases, PrintNinja LLC may submit or otherwise transfer such fees to a governmental or quasi-governmental body but is not responsible if such filing is lost, misdirected or rejected. If this occurs, customer may be responsible for paying the fee directly to the body in question. In such cases, PrintNinja LLC reserves the right to not issue a refund for the cost of such fees unless required by law.
PrintNinja LLC is required to collect sales and use tax on all orders shipped within the State of Illinois, County of Cook, Illinois and City of Evanston, Illinois unless a valid sales and use tax exemption certificate is provided by customer and verified by PrintNinja LLC with proper authorities.
By entering or providing PrintNinja LLC with your credit or debit card number and related billing information, you consent that this equates to an electronic signature that authorizes PrintNinja LLC to charge your account immediately, as well as any future additional charges or penalties.
PrintNinja LLC reserves the right to retain your credit card number and related billing information and to charge it, without notice or additional authorization, for any additional fees, charges or penalties levied per any policy listed in the terms and conditions or for additional products or services requested by customer.
If you initiate a chargeback against PrintNinja LLC and the dispute is eventually decided in PrintNinja LLC’s favor by the financial institution, we reserve the right to charge you a fee to cover the costs associated with the chargeback, which include, but are not limited to, penalties levied against us by the credit card issuer and for the time spent by our staff to research and resolve the issue.
If paying via debit card, please be aware that your card be have a temporary authorization or “hold” placed on it. This charge will be returned to you subject to your financial institution’s policies, which PrintNinja LLC has no control over. PrintNinja LLC is not responsible for such temporary charges or any penalties incurred because of them. To avoid this situation, pay with a credit card rather than a debit card or ensure you have adequate funds in the account linked to the debit account.
PrintNinja LLC may, as a courtesy, split the total cost of an order among multiple credit or debit cards or separate charges by a predetermined amount of time if requested by the customer. The customer must provide clear, written instructions that identify the cards to be used, the corresponding amount to be charged to each card and the date the charge should be initiated. Orders will not be processed until the total amount due has been successfully charged. Because card splitting is done as a courtesy, PrintNinja LLC cannot be responsible for any overdraft or other penalties issued by customer’s financial institution, even if the charge is a result of PrintNinja LLC’s direct error.
Returned checks are subject to the maximum fee allowed by law. Checks may be converted to an electronic payment, meaning the funds may leave your account immediately. If a check is returned for insufficient funds, the account balance is due immediately via credit card, U.S. Postal Service money order or certified cashier’s check. PrintNinja LLC reserves the right to permanently revoke check paying privileges to any customer for any reason.
Open accounts are only offered to government and educational institutions and are subject to approval. Accounts are net 30 days and subject to a finance charge of 1.5% per month (18% per annum). Accounts with past due balances will not be permitted to place orders until the balance is paid in full.
PrintNinja LLC may decline to produce any order at any time and for any reason and without providing notice as to that reason. In the event an order is declined by PrintNinja LLC, a full refund will be issued.
PrintNinja does not print pornography, obscenity or intensely violent, graphic or sexual images. Further, PrintNinja LLC will not print projects with excessive profanity or projects that contain content that attacks or demeans a group based on race or ethnic origin, religion, disability, sex, gender or any other group protected by law or projects that contain purposefully misleading information.
PrintNinja LLC will not produce orders where the subject matter content may be forbidden, regulated or restricted by local, state, federal, Chinese or international laws. PrintNinja LLC cannot offer official advice or counsel on such matters and acceptance of any order by PrintNinja LLC does not signify any endorsement or certification that the content is or is not in violation of any laws or regulations.
In the event any order is seized by governmental or quasi-governmental bodies due to violation of international, national, state, provincial or local laws, the customer, and not PrintNinja LLC, is fully responsible for the materials, including the full cost of the materials and any fines or legal actions imposed. Orders returned to PrintNinja LLC due to violation of laws or regulations are not eligible for refunds.
Certain industries or professions may be required, by international, national, state, provincial or local law, to list certain licensing, certification or registration information on printed materials. PrintNinja LLC is not responsible for determining if such listings are required or recommended and cannot offer advice or counsel on the subject. Further, PrintNinja LLC is not responsible for the omission of any such listings.
You, and not PrintNinja LLC, retain the copyright, trademark and any other intellectual property rights to the materials or projects submitted to us for printing. PrintNinja LLC assumes the role of manufacturer only and does not serve as a publisher or agent.
By submitting your project to PrintNinja LLC, you fully warrant and represent, the maximum extent permitted by law, that your materials do not infringe upon the intellectual property rights of others, including any international rights. It is your responsibility, not PrintNinja LLC’s, to ensure all materials are in full compliance with such laws. PrintNinja LLC reserves the right to request proper documentation for any or all material that demonstrates customers have receive proper authorized for the reproduction of the intellectual property of others. In the event any or all of a project is found to be in violation of the intellectual property rights of others, you, and not PrintNinja LLC, assume all responsibility for such materials, even if PrintNinja LLC requested proof of authorization and approved the project for printing.
PrintNinja LLC can never guarantee color accuracy unless a spot color or Pantone color is ordered. In addition, PrintNinja LLC is not responsible for files submitted in the RGB color space and will automatically convert the color profile to CMYK, which will cause some colors to change.
By uploading, submitting or otherwise transmitting files to PrintNinja LLC, you certify that the files are virus free and do not contain any malicious code or functionality and that all files uploaded are related to your project and are required to print the project. Sharing or linking to file paths of file uploads, including but not limited to “hot linking,” is strictly prohibited, except as necessary to review and approve proofs and PrintNinja LLC reserves the right to bill customer for bandwidth costs for file access that is not, in PrintNinja LLC’s sole and final decision, related to the review and approval of files. PrintNinja LLC reserves the right to remove or rename uploaded files at any time, for any reason and without notice.
PrintNinja LLC normally provides customers with “soft proofs,” which are electronic PDF files that show the final layout of the project, trim and fold locations and other information for the customer’s review and approval. These proofs should only be considered an approximation of the final printed appearance. Your project will be produced to match the proofs as closely as possible, but are subject to standard industry deviations. Specifically, soft proofs provided by PrintNinja LLC should never be considered a fully accurate representation of color reproduction, due to the wide variety of hardware and software settings outside of PrintNinja LLC’s control.
By clicking the “Approve” button on the online proof approval system or providing any PrintNinja LLC representative with a written or verbal approval of the proof, you consent that you are providing the equivalent of an electronic signature indicating your approval of the proof. Changes after receipt of approval may result in additional fees.
PrintNinja LLC can offer hard copy proofs for an additional fee, but this is not included in your quote unless specifically listed. We cannot guarantee color matching or accuracy, even when hard copy proofs are ordered, unless a spot or Pantone color has been ordered.
PrintNinja LLC respectfully asks that files be fully proofread and checked for errors in content and design prior to submitting them to PrintNinja LLC. PrintNinja LLC reserves the right to limit the number of proofing cycles provided at no charge if the customer makes repeated changes or corrections to the text, images or layout that require additional proofs. Additional proofing may be billed at a rate of $50 per hour, which is subject to change. PrintNinja LLC reserves the right to place projects that have exceeded three proofing cycles due to customer initiated changes in a lower priority queue that will be processed after other projects. PrintNinja LLC is not responsible for delays to projects, including significant ones, that are the result of repeated customer changes. Customers will not be charged or penalized if a proof cycle is the result of an error on PrintNinja LLC’s part, but PrintNinja LLC reserves the right to make the sole and final decision as to what constitutes an error on its part.
PrintNinja LLC does not warrant that proof files provided to customers are error or virus free or free from malicious code or functionality.
PrintNinja LLC will, at is sole discretion and without additional customer approval, add a country of origin statement to every project unless it is properly included in files provided by the customer. The location and size of this statement will be selected by PrintNinja LLC to best conform with applicable international law.
If customer wishes to retain control over the location, size and styling of country of origin statement, it should be provided upon original submission of the files prior to the start of production. Once production has started, additional fees will apply to make changes to the country of origin statement.
If customer supplied location, size or other factors does not comply with international law, PrintNinja LLC reserves the right, at its sole discretion, to adjust, move or add the statement without additional approval from customer.
PrintNinja LLC reserves the right to print additional copies a customer’s project at its cost, without notice or compensation to customer, and use those copies as samples to be shared with potential or existing customers, including in public forums. PrintNinja LLC may, at its sole discretion, modify a customer’s project for this purpose. PrintNinja LLC will mark such samples as “not for retail sale” but cannot be responsible for the sale or trade of the sample once it is out of its possession. PrintNinja LLC reserves the right to utilize, without compensation, a customer’s name, both personal or organizational, on lists of clients provided to potential or existing customers, including in public forums. PrintNinja LLC may also use photographs or other graphical representations of customer projects as examples provided to potential or current customers, including in public forums. By printing with PrintNinja LLC, you are granting PrintNinja LLC a perpetual, transferable, royalty free and exclusive right to use samples of your project, your name and images of your project for the purpose of marketing printing goods or services.
If customer does not wish to have a particular project used as a sample or example or does not wish for his or her name or organization’s name to appear on customer lists, the customer must provide written notice to PrintNinja LLC at the time of order. If notice is given later, PrintNinja LLC may have already incurred the expense of producing sample copies and reserves the right to distribute any copies printed prior to customer’s notice.
All orders may be subject to slight overruns, but PrintNinja LLC will not charge customer for the cost of printing or shipping of those extra copies. We will never ship less than customer orders.
As with all forms of commercial manufacturing, there is a chance that a small portion of an order may contain defective units. As long as more than 98% of delivered copies are not defective (defect rate of under 2%), the order shall be considered complete. If the defect rate is more than 2%, PrintNinja LLC may issue a prorated refund proportional to the number of defective items or reprint and ship, at its cost, additional copies equal to or greater than the number of damaged items. PrintNinja LLC reserves the right to opt to issue a prorated refund, rather than reprinting, on any order, but especially those where only a small portion of items are damaged. PrintNinja LLC reserves the right to request documentation of any or all defects as a condition of refund or reprinting and to fully investigate claims it believes to be fraudulent or unfounded. PrintNinja LLC cannot be responsible for any losses, direct or consequential, the result from the failure to deliver non-defective products by a certain date.
PrintNinja LLC guarantees the product price and delivery fees listed on all quotations issued by PrintNinja LLC for a period of 30 calendar days from the date indicated on the written quotation for the party and project named, even if published prices or its costs change. In order for the quotation to be valid, all specifications must remain identical to the quotation provided and the order must be from the party and project named on the quotation. Any change to any aspect of the quoted specifications, customer name or project name or description will cause the entire original quotation to be rendered void and PrintNinja LLC reserves the right to adjust pricing to current rates, including pricing on aspects not directly affected by the change requested by customer. PrintNinja LLC reserves the right to completely decline to print any project at any time for any reason, including quotations that are still valid. PrintNinja LLC reserves the right to correct quotations that are the result of typographical or technical errors.
Quotations from PrintNinja LLC are considered confidential and privileged communication between customer and PrintNinja LLC and may not be shared with any third parties or published in any form without written permission from PrintNinja LLC.
From time to time, and its sole and final discretion, without notice and for a variety of reasons, PrintNinja LLC may issue quotations that contain pricing specifically limited to the 30 calendar days immediately following date of issue, pricing that is capacity controlled or subject to blackout dates. In such cases, pricing may vary significantly from quotations issued at different dates and will remain valid only for the time periods and conditions listed.
PrintNinja LLC reserves the right to charge customers for increases in government imposed fees, taxes, tariffs, duty fees or other fees or costs imposed by governmental or quasi-governmental bodies.
If customer wishes to make changes to an order after accepting a quotation, a written change order must be submitted and accepted by PrintNinja LLC. Verbal quotations and change order requests are never guaranteed.
In some cases, PrintNinja LLC may provide a written or verbal “budgetary estimate” for a customer. The prices listed on such estimates are not guaranteed and are subject to final adjustment or change.
After an order is placed, the customer must provide timely response to all PrintNinja LLC email messages, telephone calls or other communications. Customer acknowledges that failing to provide timely responses to inquiries can significantly delay the production process and delivery window.
In the event PrintNinja LLC does not receive communication from customer for 14 or more calendar days, the project will be considered abandoned, all funds received forfeited by customer and PrintNinja LLC may, at its sole discretion, decide whether to resume the order or not.
PrintNinja LLC requests that, if more than one person or organization is involved in the project, that the customer appoint a single point of contact who is readily available to answer questions from PrintNinja LLC and who is authorized to make decisions about the project. If contact person will be unavailable for more than 24 hours, customer should inform PrintNinja LLC and provide an alternate contact person, who will be considered the main point of contact until customer informs PrintNinja LLC otherwise. However, PrintNinja LLC may consider directives issued by any involved person or organization to be final and binding and act upon those, with customer being fully responsible for any charges, fees, delays or other consequences of that directive.
If PrintNinja LLC has alerted customer, via email or telephone of potential issues with the files provided for a project and customer does not respond within 7 calendar days, PrintNinja LLC may, at it sole and final discretion, print the project “as is,” which will typically result in less than ideal results and will void customer’s right to refund or reprint.
PrintNinja LLC reserves the right to determine the contact method for any and all client contact that it deems, in its sole and final opinion, to be the most effective, even if client requested particular contact method. PrintNinja LLC may also change how it contacts customers at any time and without notice. Customers are required to maintain a valid and working email account and telephone number for the duration of the project. All customers consent to electronic notification for any and all client communications. PrintNinja LLC is not responsible for lost, damaged or misdirected messages or messages inadvertently flagged as “spam” or junk. For the duration of the project, customer should carefully monitor his or her voicemail box, as well as all folders in his or her email account, including “spam” or junk mail folders and provide a timely response to any inquiries from PrintNinja LLC representatives. It is the customer’s responsibility to return any and all messages left by PrintNinja LLC.
PrintNinja LLC is not responsible for maintaining backup copies of any files submitted by customers or for the damage, corruption or loss of any files submitted by customers.
Due to the custom nature of our products, refunds are only issued for orders that materially differ from the accepted, written quotation or written change order or approved proof or that arrive damaged. If a portion of an order arrives damaged, PrintNinja LLC may issue a prorated refund proportional to the number of damaged items or reprint and ship, at its cost, additional copies equal to or greater than the number of damaged items. PrintNinja LLC reserves the right to opt to issue a prorated refund, rather than reprinting, on any order, but especially those where only a small portion of items are damaged. PrintNinja LLC reserves the right to request documentation of any or all damage as a condition of refund or reprinting and to fully investigate claims it believes to be fraudulent or unfounded. PrintNinja LLC cannot be responsible for any losses, direct or consequential, the result from the failure to deliver non-damaged products by a certain date.
Full refunds will be issued to orders that PrintNinja LLC declines to print or cancels for any reason.
PrintNinja LLC, may, at its option, request you return items that have been refunded, at PrintNinja LLC’s expense, or dispose, donate or recycle them.
If customer cancels an order before printing begins, PrintNinja LLC may, at its sole and final discretion, issue a refund. In these cases, PrintNinja LLC reserves the right, at its sole and final discretion, to deduct charges equal to $50 per hour spent on preparing order for press as well as any other direct expenses already incurred from the total refund amount.
PrintNinja LLC generally issues refunds immediately, but the refund may not appear on the customer’s credit card statement for one to two billing cycles. PrintNinja LLC is not responsible for the time it takes for funds to be returned to customer by financial institutions. Refunds issued by check may require 2 to 3 weeks for processing.
PrintNinja LLC will not, under any circumstances, refund orders that are refused for delivery by the customer without written authorization from PrintNinja LLC.
In no case shall any refund issued be for more than the total purchase and shipping cost originally charged.
This section contains important limitations to your rights to recover damages from PrintNinja LLC in the event of a dispute.
You shall indemnify and hold harmless PrintNinja LLC and its agents against all claims arising out of or related to your breach of this agreement. You shall indemnify PrintNinja LLC and its agents against all claims arising out of or related to any content you submitted for printing. You shall pay reasonable legal fees and expenses in connection with the above indemnification. PrintNinja LLC’s agents include its directors, officers, shareholders and employees.
You warrant that you are either the owner of all rights in material you submit to PrintNinja LLC, or that you are authorized by the owner of the material to print or distribute material you submit to PrintNinja LLC for processing. You further warrant that your intended use of such material will not infringe any right of the owner of such material.
PrintNinja LLC disclaims any warranty that your use of the website will be uninterrupted, timely, secure or free from error. PrintNinja LLC disclaims any warranty that information on the PrintNinja LLC website will be accurate or reliable. PrintNinja LLC disclaims any warranty that defects in the website will be corrected.
You use this website and PrintNinja LLC products and services at your own risk. PrintNinja LLC will not be liable for damages arising from or related to your use of the PrintNinja LLC website or from your use of products purchased via the PrintNinja LLC website, regardless of the form of action, whether in contract, tort, strict product liability or any other theory of damages, even if you have been advised of the possibility of such damages.
As the exclusive means of resolving any disputes arising out of or relating to this agreement, you may submit any such dispute to arbitration administered by the American Arbitration Association under its commercial arbitration rules, and you consent to any such dispute being so submitted. Judgment on the award rendered in any such arbitration may be entered in any court having jurisdiction.
PrintNinja LLC is entitled to recover from you reasonable costs and attorney’s fees it may expend in representing itself in a dispute with you arising out of or relating to this agreement, whether such dispute is adjudicated in a court or arbitrated.
Any claim you may have against PrintNinja LLC arising out of or related to this agreement is barred if not initiated within one year of the act that you claim caused the damage that leads to the dispute, irregardless of when such act or such damage is discovered.
The following clauses address miscellaneous issues that may arise during the existence of this contract.
You may not assign the rights granted to you by this agreement or delegate the duties assigned to you by this agreement without PrintNinja LLC’s prior written consent. In the event you attempt to assign your rights or delegate your duties, any purported assignment or delegation is void.
PrintNinja LLC may assign the rights granted in this Agreement or delegate the duties it assumes under this Agreement at any time without notifying you or obtaining your consent.
No provision in this Agreement may be waived. Neither trade usage nor a course of dealings between PrintNinja LLC and you will operate as a waiver of a provision of this agreement.
The laws of the State of Illinois, County of Cook, without regard to its law about the conflict of laws, governs this agreement and any dispute arising out of or related to it.
This document, and the documents linked to from it, constitute the sole expression of your agreement with PrintNinja LLC. The provisions of this agreement cannot be explained or modified orally or through evidence of trade usage or a course of dealings. No provisions of this agreement may be added or deleted orally or through evidence of trade usage or a course of dealings.
If any provision of this agreement is judged unenforceable the remaining provisions of this agreement remain in full force, if the essential terms of this agreement remain enforceable.
The courts in the State of Illinois, County of Cook, either Federal Courts or State Courts, are the only venues in which a suit arising out of or related to this agreement may be adjudicated, with the exceptions that judgment on an award in arbitration of this agreement may be entered in any court having jurisdiction.
In addition to directly emailing us at customerservice (at) printninja.com, you may also contact us through our contact us page.